Terms of Service

Last updated: January 2026

I’ll always do my best to do good work and be straight with you. These Terms exist so we’re both clear on how things work, what we’re each responsible for, and what happens if something doesn’t go to plan.

This page sets out the general terms that apply to all services provided via JamesWarrack.com.
Each service also has its own detailed terms, which form part of the agreement.

By purchasing or using any service, you agree to these Terms.

You are the individual or organisation engaging services through JamesWarrack.com.

I, me, we or us refers to James Warrack, trading through Warrack Ltd (Company No. 06387592).

These Terms apply to all services provided through JamesWarrack.com, including:

• BIMI and Common Mark Certificate (CMC) services

• Outbound B2B email marketing services

Each service has its own service-specific terms, which you should read alongside this page.

You agree that:

• You have the authority to enter into an agreement

• You’ll provide accurate information when requested

• You’ll review and approve work in a timely manner

• You’ll stick to agreed payment terms

I agree that:

• I’ll carry out work with reasonable care and skill

• I’ll communicate clearly and in good faith

• I’ll flag risks or limitations as early as possible

• I’ll keep your information confidential

Some services rely on third-party platforms such as certificate authorities, email providers and DNS services. I can’t control their systems or policy changes, but I’ll help you understand what’s needed if issues arise.

• Fees are agreed in advance and confirmed in writing

• Some services are billed monthly, others annually

• Once external costs are incurred, refunds may not be possible

Full billing details are outlined in the relevant service terms.

• I’m not liable for indirect or consequential losses

• My total liability is limited to the fees paid for the relevant service

• I’m not responsible for losses caused by third-party systems or decisions outside my control

Anything you share with me will be treated as confidential and only shared where necessary to deliver the agreed service.

• Neither of us can transfer this agreement without consent

• English law applies

• Courts of England and Wales have exclusive jurisdiction

All fees are stated exclusive of VAT unless expressly stated otherwise.

Where the Customer is established in the United Kingdom, VAT will be charged at the prevailing rate in accordance with UK law.

Where the Customer is established outside the United Kingdom and is purchasing the Services in the course of business, VAT will not be charged where the reverse charge or outside-the-scope rules apply. In such cases, the Customer is responsible for accounting for any applicable VAT or similar taxes in their own jurisdiction.

Where required, invoices will include appropriate wording to reflect the application of the reverse charge.

The Customer is responsible for providing accurate billing information, including their business location and VAT registration number where applicable. We reserve the right to amend invoices or charge VAT retrospectively where incorrect information has been provided.

For full details, please also read:

• BIMI & Common Mark Certificate Service Terms

• BIMI & Verified Mark Certificate Service Terms

• Outbound Email Marketing Service Terms